1. What is Z wallet?
Z wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.
2. What are the advantages of using Z wallet
Secure Payment: your financial information remain 100% private and secure all the time.
Easy-to-use Operation: You will become familiar with the user-friendly interface in less than a minute.
Smart Management: Z wallet is designed to help you manage and control your money easily and conveniently. Checking your transaction details, order history and more is effortless.
Free Z Points: If you choose to keep any refunds in your Z wallet, you will receive free Z points to save even more money.
Fast refunds: Refunds are prioritized for wallet holders and will be issued to your Z wallet within 1-2 business days.
3. Is there anything I need to do when I first enter my Z Wallet account?
Yes. In order to ensure the security of your account, you must set up your secure transaction password first.
4. What can I do when I forget my transaction password, or need to reset my transaction password?
a. Reset Transaction Password
Enter the "Account Management" section of your Z Wallet. Click on "Reset Transaction Password", then input your new transaction password twice and submit the information.
b. Retrieve Transaction Password
Enter into "Account Management" of your Z Wallet, and click on "Retrieve Transaction Password";
Click on "Application Email Verification". We will send an email to your registered email address;
Carefully check your email inbox (including spam folder), and click the link that is displayed in the email;
Reset your new transaction password.
5. Can my order refund be issued directly into my Z Wallet?
Yes. If you receive a payment refund, you may request to have the refund issued into your Z wallet. The new balance of your Z wallet can then be used for shopping other items.
6.What advantage is there in requesting refunds to be issued into my Z wallet?
If you choose to receive refunds into your Z wallet, you will earn the corresponding amount of Z points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 50 Z Points.
7. How can I check the information of individual transactions in my Z Wallet?
Every transaction operation will be conveniently recorded in your Z Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.
8. How do I access my Z Wallet?
Log into "My Account".
Enter into "My Z Wallet".
Set up "Set Transaction Password"
Confirm your settings, and start your rewarding Z Wallet journey.
9.How to use my Z Wallet?
1) Click your Shopping Cart;
2) Proceed to check out;
3) Click " Place the order";
4) Choose ZAFUL wallet to make payment ;
5) Order placed successfully.
Using your Z Wallet is fast, easy and safe. Just click on how to use my ZAFUL Wallet for more information.
10.Can I get my Z Wallet refunded?
Yes. Please kindly contact support center to get a refund for the Balance of Z Wallet
Note: Refunds will be issued to Paypal within 3-7 business days.
Refunds will be issued to Credit Card within 3-15 business days.
11. Which ports can electronic wallets currently be used with?
Currently, we only support PC+M for electronic wallets. The app currently doesn’t support the use of electronic wallets.